Support
Have a question or issue? Send us an email and we'll get back to you.
Contact
Email us at support@stu.tools. We typically respond within a few business days.
Account & sign-in
Didn't get a sign-in code? Check spam/junk, and confirm you're checking the inbox for the email you signed up with. You can request a new code from the sign-in screen.
Code expired? Codes expire after a set time for security. Request a new one rather than reusing an old one.
Switching phones or reinstalling? Sign in with your existing account's email and your data will be restored from your last backup. If both the old and new device already have their own data, Stu will ask which one to keep before doing anything.
Want to delete your account? Settings → Delete Account. This is immediate and self-service; see the Privacy Policy for the 30-day recovery window.
What to include
When writing in, it helps to include:
- A brief description of the issue or question
- What you expected to happen and what happened instead
- The iOS version and iPhone model you're using
- The version of Stu you have installed (found in Settings → About)
Common questions
You may find a quick answer on the FAQ section of the main page, which covers pricing, privacy, offline use, and what Stu does and does not do.
Refunds
Stu is purchased through the App Store. Refund requests are handled directly by Apple. You can request a refund at reportaproblem.apple.com.